About STFM

Careers at STFM

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Director of Membership and Marketing

The Society of Teachers of Family Medicine (STFM), a 501(c)(6) professional association, is dedicated to advancing family medicine to improve health through a community of teachers and scholars. We provide resources, training, and advocacy to help health professionals at medical schools and residency programs educate future family physicians. We are an equal opportunity employer; diversity is a core value of our organization.

The Director of Membership and Marketing will develop and manage the implementation of membership recruitment and retention campaigns and market the products and services of STFM. A key element will be developing processes for data collection, reporting, and analysis, fully utilizing the association management system.

You will report to the Chief Operating Officer and have two direct reports. The Society's headquarters is located in Leawood, Kansas and offers an outstanding work environment, competitive nonprofit salary, and a great benefit package. The office has recently shifted to 60% remote work and will consider 100% remote work for a new hire residing outside the Kansas City area.

The main responsibilities of the position include, but are not limited to:

Duties and Responsibilities

  • Develops and implements long- and short-term membership recruitment and retention plans, benchmarks, and budgets
  • Conducts member research (customer interviews, focus groups, surveys, web analytics, etc.), analyzes membership data, and identifies trends and opportunities to increase membership and use of products and services
  • Identifies and acts on membership leads through electronic and in-person communications
  • Oversees new member onboarding
  • Communicates the value and benefits associated with membership
  • Represents STFM at events and visits to medical schools and residency programs
  • Builds relationships with members and identifies opportunities for engagement
  • Develops, coordinates, executes, and analyzes marketing campaigns to achieve participation, engagement, and revenue goals for events, membership, and other products/services
  • Works with graphic designer and/or external vendors in the production of membership and event-related materials
  • Develops and manages external communications to create awareness of STFM
  • Supervises the Membership Marketing Coordinator and the Design Manager
  • Other project management duties as assigned

Job Requirements

  • Creativity, Assertiveness, Enthusiasm, Intelligence, Sales Orientation, Relationship Builder
  • Bachelor’s degree in journalism, communications, marketing or related field, plus 5-7 years of experience
  • Well-developed writing and public-speaking skills
  • High-level proficiency in MS Office (MS Word, Excel, and PowerPoint; Familiarity with membership database software preferred
  • Strong administrative and organizational skills
  • Resourceful with a proactive approach to problem solving and ability to work and think independently, while taking ownership of projects to ensure they are fully implemented and on schedule
  • Knowledge of social media technologies and applications
  • Strong analytical skills
  • Ability to travel regularly to meeting and member sites
  • Nonprofit membership experience with a proven track record of achieving outreach and recruitment goals – preferred

Compensation and Benefits

  • Salary commensurate with experience and in alignment with similar positions in other nonprofit associations of a similar size
  • Positive, collaborative office environment where professional development is supported
  • Excellent benefit package with health, dental, vision, disability insurance. Generous vacation benefit.

Think you’re a great fit? Send your resume, salary expectations, along with a cover letter explaining why you would be an asset to the team.

Job Type: Full-time

Pay: $68,000.00 - $82,000.00 per year

Schedule:

  • Monday to Friday

COVID-19 considerations:
Proof of COVID-19 vaccination

Application Question(s):

  • What is your experience/expertise in leading membership and marketing initiatives?

Education:

  • Bachelor's (Preferred)

Experience:

  • membership, marketing, or related: 5 years (Preferred)

Apply at Indeed

NAPCRG Operations Coordinator

Reports to: NAPCRG Manager, Operations and Program Administration, NAPCRG Conference Director

General Description: The NAPCRG Operations Coordinator supports the membership and meeting/event operations of NAPCRG, a global primary care research association. This staff member assists with regular membership efforts, meeting and conference coordination, and administrative duties, all of which require interacting with multiple systems and platforms. The responsibilities include:

MEMBERSHIP SUPPORT
● Regularly interact with members in answering questions or providing information or direction
● Process payments, update member records, and execute other membership-related customer service actions using Salesforce
● Ensure the accuracy of records and data in the database and demonstrate an understanding of database functionality
● Monitor the NAPCRG general email inbox

ADMINISTRATIVE SUPPORT
Board of Directors Support
● Support the Executive Director in preparing and disseminating board materials, including related communications and follow-up
● Support the Executive Director with Board meeting logistics and scheduling meetings.
● Coordinate recognition gifts and certificates for outgoing board members
● Process Board expense reports and reimbursements Committee and Program Support
● Provide ongoing administrative support of various committees and programs
● Keep records, schedule meetings, record and/or coordinate meeting minutes, update website, and promote the organization
● Coordinate all outgoing committee member recognition (certificates)
● Assist the manager in tracking the terms of volunteer leaders (committee members, Board of Directors)

Website Support
● Assist with website content updates and monitor for consistency and accuracy
● Assist with NAPCRG Connect postings, maintenance, and general inquiries
● Maintain the NAPCRG YouTube page
● Assist with the creation, dissemination, and collection of surveys

Meeting Support
● Coordinate all shipping arrangements to annual meeting location
● Prepare continuing medical education (CME) application
● Process registrations and provide customer service at conferences including all registration related items, process registrations, prepare badges/envelopes, managing onsite registration desk, etc.
● Support as needed with conference systems activities including call for papers process, presenter assistance, and abstract updates all which require proficiency with the internal conference administration system
● Assist with conference planning and coordination activities including but not limited to logistics, speaker support, moderator arrangements, scheduling, vendor management, and other duties as needed
● Provide administrative support in preparing event fundraising/sponsorship agreements and in ensuring that deliverables are fulfilled
● Support meetings, conferences, and ancillary activities onsite such as dinners, receptions, and social activities, as needed

Other Support
● Schedule and attend NAPCRG staff meetings, as needed
● Coordinate project tasks with team members, as needed
● Perform other duties as assigned
● Some travel may be required

REQUISITE COMPETENCIES
● Must possess excellent communication and customer service skills
● Experience with virtual conferencing technology (Zoom, MS Teams, WebEx)
● Self-starter with the willingness to learn new technology, systems, and implement efficient standards and processes
● Familiarity with membership database software; Salesforce experience preferred
● Excellent people skills, positive attitude, and patience
● Comfortable working with minimal supervision with a high level of efficiency and accuracy
● Highly organized with the ability to effectively prioritize time and activities when receiving direction from multiple project leads
● Highly proficient computer skills, particularly with MS Word, Windows, Excel, PowerPoint, Adobe Acrobat, and basic HTML
● Association experience preferred
● Experience and high comfort level working in a virtual environment

Think you’re a great fit? Apply to the position on Indeed.com (Operations Coordinator, North American Primary Care Research Group, NAPCRG). Be sure to include your resumé, salary expectations, and a cover letter explaining why you would be an asset to the team.

Contact Us

 

11400 Tomahawk Creek Parkway

Leawood, KS 66211

(800) 274-7928

stfmoffice@stfm.org