7 pm

Welcoming Reception hosted by the University of South Carolina—Carolina Room at The Inn at USC

8:15 – 8:30 am

Welcome and Orientation

8:30 - 9:30 am

Keynote Address
Keynote Address: Can Our House Become a Medical Home?
John Rogers, MD, MPH, MEd, Baylor College of Medicine

The opening keynote will discuss the concepts of the patient-centered medical home, and its fundamental infrastructure differences from current practice. Dr Rogers will introduce the subject, define terms and concepts, and “fire up the troops” on the imperative we have to redesign our teaching practices and design supporting curriculum.

9:30 – 10:30 am

Concurrent Educational Sessions

Advanced Access—Unique Challenges and Opportunities in Academic Settings

This session will review the key principles and anticipated outcomes of Advanced Access scheduling. It will focus on the unique challenges that teaching practices face in implementing Advanced Access, including interrupted continuity clinic schedules that result from utilizing part-time providers; day-to-day variation in provider availability; and communication difficulties that arise when residents are on hospital-based rotations that limit their ambulatory clinical time. Team-based approaches that have worked in academic settings will be presented.

HIT Customization to Support QI in Residency Programs

This interactive session will discuss utilization of the electronic medical record for assessing quality indicators in a resident practice. Designing templates, actualizing data, and lessons learned will be discussed. Centricity templates will be the basis for discussion but all processes could be generalized to any available medical record.

10:30 – 11 am

Refreshment Break

11 am – Noon

Concurrent Educational Sessions

“Team in Training”: Making the Chronic Care Model Real for Learners

A critical step in translating the concept and theory of the chronic care model to acceptance and implementation is making it real for learners. This session will expose participants to techniques for turning this theory into reality for residents: active team-based management, chronic care and quality measurement feedback for residents, developing report cards, and allowing opportunities for residents to lead change. Areas of focus include incorporating chronic care into the residency competencies. Participants will actively examine opportunities to transition already existing aspects of their programs into chronic care learning activities.

Change Management: Creating and Sustaining Redesign Progress

Systems changes can only occur as individuals and groups of people change. As our discipline moves ahead with deliberate, radical change initiatives such as the Future of Family Medicine and TransforMED projects and the ACGME Core Competencies, success will ultimately be determined not only by the willingness and desire of people to change, but also by their ability to do so. This interactive workshop will explore the latest understandings of the science of change for both individuals and organizations (groups of individuals), specifically focusing on how change can be created and sustained in our own organizations and lives.

Noon – 1:30 pm

Common Interest and Networking Lunch

1:30 – 2:15 pm

Keynote Address
Professional Rejuvenation in the Midst of Transformative Change
Mark Greenawald, MD, Carilion Health System, Roanoke, VA

The process of change involves the expenditure of much energy, and at the same time paradoxically has the potential to be quite energizing. Whether individuals and organizations (groups of individuals) can tap into this energy goes a long way toward determining the success of any change effort. This keynote session will explore the potential for the transformative change of systems to bring about significant professional and personal rejuvenation as well.

2:15 – 2:30 pm

Transition Break

2:30 – 3:30 pm

Concurrent Educational Sessions

Bridging the Divide—Integrating QI and Practice Redesign into the Inpatient Teaching Setting

Justifying quality of care in the inpatient setting is important to all participants in health care delivery: patients, physicians, hospitals and payers. This session will describe the experience of two residency programs as they have found opportunities to bring quality indicators into daily rounds. A unique view on how to change and use Mortality and Morbidity conference to focus on systems issues will also be discussed.

The Patient-centered Medical Home—NCQA Certification for Residency Programs

This session will review the rationale as well as the criteria for obtaining recognition from the National Council for Quality Assurance. The session will also highlight the potential benefits of forming a practice around the concept of the patient-centered medical home (PCMH), including improved outcomes, patient and staff satisfaction, greater efficiency, and lower costs. Lastly, the session will describe the impact on reimbursement from insurance companies for family medicine centers that receive such a designation, and will address advocacy activities related to the PCMH.

3:30 – 3:45 pm

Taking It Back Home—Being an Agent of Educational Change

This wrap-up session will involve having participants create a personalized action plan related to something they learned during this workshop that they plan to implement upon returning to their home program or department. Opportunities for networking with other workshop participants around themes will be considered.

3:45 – 4 pm

Workshop Evaluation and Feedback

4 pm

Adjourn